Thank you for shopping with UCXX. We’re confident that you’ll love your purchase, but in the event that you aren’t 100% satisfied, we’re here to assist. You can always reach out to our customer support team at support@ucxx.co at any time, or through live chat during business hours, and we’ll be sure to help.

Returns & Exchanges

For Returns, you will need to pay for the shipping cost, then we will send a return label. Once your return is received, inspected and approved. Please allow 3-5 business days for your refund to be processed by your bank before it will appear on your bank, credit card, or other payment method statement. We will refund you for all items that are returned.

All orders are eligible for return or exchange within 30 days of receipt. All items must be unworn, unwashed, unaltered, and returned in their original packaging with the tags on.

Returns may be refused during storewide discounted specials, such as Black Friday and Boxing Day.

How do I request a return? 

Please submit your return request below. We will provide a pre-paid return shipping label. For damaged/defective items please see below.

EMAIL US 

*Please include your order number and reason for returning.

What if I received a damaged or defective item? 

Please contact our support team at support@ucxx.co and we will take care of getting you a replacement right away.

If I am returning an item for a refund, when will I receive my refund? How much will it be?

You will need to pay for the shipping cost, then we will send a return label. Once your return is received, inspected and approved. Please allow 3-5 business days for your refund to be processed by your bank before it will appear on your bank, credit card, or other payment method statement. We will refund you for all items that are returned.

If I am exchanging an item, when will I receive my exchange? 

Once your return is received, inspected and approved we will process your replacement exchange order. Please allow up to 5 business days for your exchange item(s) to be shipped. You will receive an automated email when your exchange has been processed.

What if I entered the wrong address?

While we are limited to make changes on an order after it has been placed, we will make every effort to fix this if the order has not yet been prepared for shipment.  Please contact us immediately. We will also make every effort to get your order to you. You will, be responsible for shipping costs for the reshipment of your item(s).

Additional Information:

• There are certain situations where only partial refunds are granted (if applicable).
• Orders that are successfully delivered by carriers with proof, and are claimed not received by customers. In this situation customers are fully responsible for receiving there orders. We advise that you track orders, request a delivery spot that is safe, as well as request signature upon delivery. To resolve these issues fees may apply.  
• We do not refund unclaimed or undeliverable packages due to incorrect/missing information. We will do our best to get your order to you but first we must create a claim with the shipping carrier. Also note, customers are responsible for reshipping fees.
• Gift cards/store credit are non refundable.
• Please note that all items bought during a sale are final sale and therefore cannot be returned only exchanged.

Need more help?

For any further questions regarding our return policy, please reach out to our customer service team at support@ucxx.co at any time, or through live chat during business hours.  We look forward to helping you and ensuring that you are 100% satisfied with your order.